FLEX SHOP LTD
256-Bit SSL Encrypted Protocol

Payment & Security Policy

Governing Body: FLEX SHOP LTD • Companies House Registered No. 17429042

Complete Consumer Protection & Payment Security

At FLEX SHOP LTD, we protect every transaction using industry-standard TLS 1.3 / 256-bit SSL encryption. All payments are processed securely through PCI-DSS Level 1 certified gateways ensuring your financial details are never stored on our servers.

1. Accepted Methods of Payment

We accept a wide range of secure payment methods for orders placed across England, Scotland, Wales, and Northern Ireland:

  • Credit & Debit Cards: Visa, Mastercard, Maestro, and American Express.
  • Digital Wallets: Apple Pay and Google Pay for instant, one-touch mobile checkout.
  • PayPal: Fast and protected online payment backed by PayPal Buyer Protection.

2. How to Place an Order

  1. Browse our handcrafted artisan catalog (Candles, Keychains, Bracelets) and select your items.
  2. Click "Order Now" or add items to your shopping basket.
  3. Enter your recipient name, full UK delivery address, contact telephone number, and email.
  4. Click "Complete Secure Order". Your order is registered immediately with a unique Order Reference ID.

3. Pricing & Currency

All prices displayed on our website are in British Pounds (£ GBP) and include all applicable UK taxes. There are no hidden handling fees or surprise charges at checkout.

4. Order Confirmation & Tracking

Upon completing your purchase, an immediate digital receipt and order confirmation will be dispatched to your email address. Once packaged and dispatched from our Worthing fulfillment studio, you will receive real-time courier tracking updates.

5. 14-Day Statutory Returns & Money-Back Guarantee

Under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, all purchases retain a full 14-day statutory return privilege for a 100% refund. Please refer to our Refund Policy for simple return instructions.